Customer Experience Representative
Company Generac Power SystemsName Customer Experience RepresentativeReq # 57176Location Jefferson CORPEmployment Type Full TimeShift 1st At Generac, Our People help make the world safer, brighter and more productive.
United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.
We are a team of builders and doers who share a passion for innovation and a desire to outpace others.
As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect.
At Generac, our success is powered by Our People.
Job
Summary:
The Customer Experience Representative provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution.
The hours for this position are 8:
30am - 7:
00pm, Monday through Thursday, and every 5th Saturday or Sunday.
Essential Duties and
Responsibilities:
Provides excellent customer care to customers in a timely manner.
Provides accurate information to customers in a friendly manner.
Seeks out answers to questions within the materials and tools available.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals.
Maintains product knowledge through training and continuing education.
Fosters a positive team atmosphere in all functions of Customer Support.
Maintains a customer first attitude at all times.
Performs other duties as assigned.
Act as SAP Super User within functional area as assigned.
Minimal
Qualifications:
High School Diploma or GED;6 months of experience in a customer support role.
Preferred
Qualifications:
High proficiency with Microsoft Office Suite (e.
g.
, Word, Excel, Outlook); Intermediate computer skills; Excellent verbal and written communication skills; Strong customer service skills; Excellent problem-solving skills; Ability to keyboard 40 wpm while on the phone with customers; Ability to provide customer friendly etiquette; Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner; Ability to troubleshoot issues, offer accurate information; Ability to work independently with a high attention to detail; Availability to work first shift hours; Accurate grammar, punctuation and spelling; and can do attitude;Previous experience using SAP or equivalent ERP.
Great Reasons to work for Generac:
Competitive
Benefits:
Health, Dental, Vision, 401k and many moreScheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workersEnjoy summer hours (Memorial Day - Labor Day)Pride! When a storm strikes, Generac employees always rise to the occasion.
Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generatorsWe believe in having fun.
From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We have also adjusted to 'Dress for your day' attire Monday thru FridayProduct loan and discount programs - Rent equipment for free for up to 4 days!Physical demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion, the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
Occasional travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.
We are a team of builders and doers who share a passion for innovation and a desire to outpace others.
As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect.
At Generac, our success is powered by Our People.
Job
Summary:
The Customer Experience Representative provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution.
The hours for this position are 8:
30am - 7:
00pm, Monday through Thursday, and every 5th Saturday or Sunday.
Essential Duties and
Responsibilities:
Provides excellent customer care to customers in a timely manner.
Provides accurate information to customers in a friendly manner.
Seeks out answers to questions within the materials and tools available.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Achieves incoming call goals.
Maintains product knowledge through training and continuing education.
Fosters a positive team atmosphere in all functions of Customer Support.
Maintains a customer first attitude at all times.
Performs other duties as assigned.
Act as SAP Super User within functional area as assigned.
Minimal
Qualifications:
High School Diploma or GED;6 months of experience in a customer support role.
Preferred
Qualifications:
High proficiency with Microsoft Office Suite (e.
g.
, Word, Excel, Outlook); Intermediate computer skills; Excellent verbal and written communication skills; Strong customer service skills; Excellent problem-solving skills; Ability to keyboard 40 wpm while on the phone with customers; Ability to provide customer friendly etiquette; Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner; Ability to troubleshoot issues, offer accurate information; Ability to work independently with a high attention to detail; Availability to work first shift hours; Accurate grammar, punctuation and spelling; and can do attitude;Previous experience using SAP or equivalent ERP.
Great Reasons to work for Generac:
Competitive
Benefits:
Health, Dental, Vision, 401k and many moreScheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workersEnjoy summer hours (Memorial Day - Labor Day)Pride! When a storm strikes, Generac employees always rise to the occasion.
Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generatorsWe believe in having fun.
From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We have also adjusted to 'Dress for your day' attire Monday thru FridayProduct loan and discount programs - Rent equipment for free for up to 4 days!Physical demands:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.
The employee is regularly required to stand and walk.
On occasion, the incumbent may be required to stoop, bend or reach above the shoulders.
The employee must occasionally lift up to 25 pounds.
Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
Occasional travel.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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